Accessibility statement for (website)

Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

This website is run by Libraries Unlimited South West Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This includes how to:

  • make text larger
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Edge Chrome or Safari).

How accessible is this website

We appreciate some parts of this website may not be fully accessible. For example, some files may not be suitable for users of assistive technology.

What to do if you can’t access parts of this website

If you need information on this website in a different format, please phone +44(0)7376 426236 or email We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by phone +44(0)7376 426236 or email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

The libraries our BIPC Centres are based in have audio induction loops for people who are deaf, hearing impaired or have a speech impediment. Services may differ per library.

Technical information about this website’s accessibility

BIPC Devon (part of Libraries Unlimited) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations (website)
The first child element inside a fieldset must be a legend element, which provides a label or description for the group. legend elements in other positions may be ignored. WCAG 2.1 A
The visual label must appear in the accessible name of links and controls.
People who use speech control rely on being able to select elements using the visual label displayed on screen. If this isn’t part of the accessible name, they can’t select elements by name. WCAG 2.1 A
We have carried out accessibility testing as of 26 May 2021 and are working to resolve the remaining issues by September 2021.

Disproportionate burden

We don’t categorise any accessibility issues on the website as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).

  • we carried out accessibility checks of the website on 26 May 2021
  • we planned to be majority compliant by the date of launch (26 May 2021) – as fixing every document would be a disproportionate burden on our organisation

Content which is not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on


Live video streams may not include captions. This fails WCAG success criterion 1.2.4 Captions (Live). We may not add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Pre-recorded videos include captions.


Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020, we are ensuring that where maps are intended for navigational use, essential information is provided in an accessible digital manner.

Archived content

Any archived content is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue working towards meeting WCAG level AA for the current version of the website, including:

  • content guidelines, which explain how to create accessible content
  • working with developers and editors to fix code and content issues with our website
  • carrying out further accessibility testing involving people with disabilities and impairments

Preparation of this accessibility statement

This statement was last reviewed on 26 May 2021.
We carried out our testing on all of our pages at the time of launch.
We used a combination of methods to check this website, including:

  • automated software (Powermapper)
  • manual sampling (using WAVE and other tools)