Business & IP Centre Devon


The Business & IP Centre at Exeter and Barnstaple Libraries host a range of events and workshops to suit start-ups, entrepreneurs or businesses looking to learn new skills or research their industry.

Webinars run weekly on a variety of subjects and are a great way to get an overview of a new topic, or a refresher which can help you to look at your business plan in a new light. Whether you’re just starting out or an established business looking to grow, our webinars are useful, inspiring and informative.

One-to-ones are useful for enquiring about how you can access business information and support, to discuss a problem or question you have in a specific area of your business, or to find out more about Intellectual Property. Find out more information on our 1-to-1s page.

Loading Events

« All Events

Go The Extra Inch (in person at Exeter Library)

July 9 @ 10:00 am - 1:00 pm

Discover the tools you need to increase customer satisfaction and loyalty, without losing your sanity!

** A fantastic ‘in person’ event at Exeter Library, which promises to be interactive with Q&As and discussions about real situations. **

We all know that the best way to run a small business is by continually building reputation, loyalty and referrals.

We know that ‘great customer service’ makes everything easier and much more profitable.

But all this is easier said than done.

When we’re continually struggling to keep our heads above water and run our businesses … how do we actually do this?

How do we make sure that the customer is always treated excellently whether we’re a one-man band or a business with many team members?

What can we do on a daily and weekly basis to make sure this happens, get our goals achieved and continually build profits, without losing our sanity?

This 3-hour session, sponsored by the BIPC and delivered by customer loyalty and reputation expert, Guy Arnold, will answer all these questions, and give you:

  • The tools you need to make this happen … all the time.
  • The mindset to empower you to make it all work.
  • And the skills you need to keep going through thick and thin.

Book today:

This session builds on ‘The 4 Vital Principles of Business Success’ and can be attended as an add-on to this session, or as a standalone training course for anyone who runs, owns or wants to start their own business.

Comments from attendees of ‘The 4 Vital Principles of Business Success’

“That was the most valuable 2 hours of my life: I’ve learned more in that session that in all previous training I’ve done. “

“It’s so refreshing to have information that’s based on integrity and common sense, rather than the usual pushy type of training. “

“Thank you for all the help you gave me today: I’ve got so much to go and work on and I’m now really confident about what I need to do and how to actually do it! Amazing! “

If there is anything we can do to help you access this session more easily, please do get in touch at and we will do our best to help.

Booking Details

Use the booking link below to book your place at this event.


July 9
10:00 am - 1:00 pm
Event Category:
Event Tags:
Book Your Place


Rougemont Room
Exeter Library Castle Street, Exeter, EX4 3PQ
Exeter, EX4 3PQ GB
+ Google Map

Get the latest news & events

Get Expert Help